Shipping policy
At Playaz Club, we always strive to deliver your items quickly and safely. We work with reliable shipping partners to ensure that your order arrives as quickly as possible.
Processing Time
Once you have completed an order with us, we begin processing and packing your order as soon as possible.
Orders are normally processed within 1 business day after placing the order. Once your order has been shipped, you will receive a confirmation email with delivery information.
Delivery Time
Our standard delivery time is 1–3 business days from the time your order has been processed and shipped.
Delivery times are estimates and may vary depending on external circumstances beyond our control, such as delays with shipping companies, holidays, promotional periods, or unforeseen events.
Therefore, we cannot guarantee a specific delivery date, but we always do our best to ensure fast delivery.
Tracking
Once your order has been shipped, you will receive an email with tracking information, allowing you to follow your package during delivery.
Delays
If, unexpectedly, delays occur with your delivery, you are always welcome to contact us.
We will be happy to investigate the status of your order and help find a solution.
You can contact us at:
Shipping Costs
Any shipping costs will always be displayed at checkout before you complete your purchase.
If we offer free shipping on certain orders or during specific campaigns, this will be clearly stated on our website.
Address Information
It is your responsibility as a customer to ensure that the delivery address is correct when placing your order.
Playaz Club cannot be held responsible for delays, returned packages, or lost shipments caused by incorrect or incomplete address information provided by the customer.
Receiving Your Order
When you receive your package, we recommend checking the contents as soon as possible.
If the item is damaged, missing, or does not match your order, please contact us as soon as possible:
Please include photos and order information so we can assist you in the best possible way.
Unclaimed Packages
If a package is not collected and is returned to us, we will contact the customer to find a solution.
Any additional costs related to a new delivery may be charged to the customer.
Contact
If you have any questions regarding the delivery of your order, you can contact us:
Playaz Club
Hilversumvej 8
2791 Dragør
Denmark