Terms of service
At Playaz Club, we want shopping with us to be safe, simple, and transparent. These terms and conditions describe the terms that apply when you shop on our webshop.
Company Information
Playaz Club
Hilversumvej 8
2791 Dragør
Denmark
Playaz Club is an online webshop, and all purchases are made through our website.
Ordering and Payment
When you place an order on our website, you will receive an order confirmation by email.
A binding purchase agreement is entered into once you receive your order confirmation.
All prices on the website are stated in Danish kroner (DKK) and include applicable VAT.
Payment can be made using the payment methods available at checkout. The amount will only be charged from your account once the item has been shipped.
Delivery
We aim to deliver your items within 1–3 business days.
Delivery times are estimates, and we cannot guarantee a specific delivery date, as delays may occur due to circumstances beyond our control.
You can read more about delivery in our Shipping Policy.
Shipping
Any shipping costs will be clearly displayed at checkout before you complete your purchase.
Address Information
It is the customer's responsibility to ensure that the information entered during checkout is correct.
Playaz Club cannot be held responsible for delays or lost packages caused by incorrect address information provided by the customer.
Out-of-Stock Items and Inventory Errors
We reserve the right for items being out of stock, pricing errors, and incorrect inventory information.
If an item becomes unavailable after a completed purchase, we will contact you as soon as possible and find a suitable solution, such as a refund of the purchase amount.
Returns and Right of Withdrawal
As a customer, you have a 14-day right of withdrawal from the day you receive your order.
If you wish to exercise your right of withdrawal, you must contact us at support@playazclub.dk within the 14-day period.
The item must be returned in the same condition as when you received it. Clothing may be tried on, as you would in a physical store, but it must not be washed, worn, or damaged. Any labels/tags must still be attached.
The customer is responsible for return shipping costs unless otherwise agreed.
You can read more in our full Return and Refund Policy.
Exchanges
Playaz Club offers exchanges.
If you would like a different size or another product, please contact us at support@playazclub.dk, and we will help you find the right solution.
Right of Complaint
As a consumer, you have a 2-year right to complain under Danish consumer law.
The right of complaint applies to defects and faults that were present at the time of delivery or that occur due to a product defect.
If you wish to make a complaint about an item, please contact us at support@playazclub.dk and describe the issue. Please include photos if possible, so we can process your case faster.
If your complaint is approved, we will find a solution in accordance with applicable regulations.
Defective or Damaged Items
If your item arrives damaged or defective, please contact us as soon as possible after receiving it.
Please send photos and a description of the issue to:
If the complaint is approved, we will cover any necessary costs related to resolving the issue.
Refunds
For approved returns or complaints, the amount will be refunded to the same payment method used for the purchase.
We process refunds within 2–3 business days after the return has been approved.
Please note that it may take additional time before the amount appears in your account, depending on your bank or payment provider.
Personal Data
We process your personal information in accordance with applicable data protection legislation (GDPR).
You can read more about how we process your information in our Privacy Policy.
Force Majeure
Playaz Club cannot be held responsible for delays or failure to fulfill agreements caused by circumstances beyond our control, such as natural disasters, strikes, technical issues, delivery problems, or other extraordinary circumstances.
Governing Law and Jurisdiction
All purchases made through Playaz Club are subject to Danish law.
Any disputes between the customer and Playaz Club will be settled according to Danish law by Danish courts.
Complaints
If you experience a problem with your purchase, please contact us first:
We will always try to find a solution.
If we are unable to resolve the issue, you as a consumer may submit a complaint to:
Nævnenes Hus
Center for Klageløsning
Toldboden 2
8800 Viborg
Denmark
You can read more at:
www.naevneneshus.dk
If you live in another EU country than Denmark, you may also use the EU complaint options available.
Return Address
All returns must be sent to:
Playaz Club
Hilversumvej 8
2791 Dragør
Denmark
Standard Withdrawal Form
You can find our standard withdrawal form at the bottom of our Return and Refund Policy.